Terms of Services

Web Hosting, Reseller Hosting and Domain Accounts Terms and Policies…

Every one should follow below terms otherwise account will be terminated without notice!

After order you have to need to transfer your payment/fees, please allow us to verify your payment and completeness of your order in 5 minutes to 24 hours. Then You will receive your login information via email so it’s very important that you use a correct & valid email address.

Unlimited / Unmetered Hosting Packages: When we say unlimited domains, unlimited disk space and bandwidth, of course, there are terms & conditions that you must adhere to. This means unlimited webpages, domains and web graphics, not downloads or streaming media. Our servers are shared hosting servers and memory and CPU usage are not unlimited. CPU intensive files are not permitted on our servers and accounts may not be used to host a collection of mp3s, audios, videos, anime, .rar files, Warez, gamers sites, shout cast and similar, or to backup your computer or another source. They may not be used for general storage of any type. They may not be used as download mirrors or download/upload portals. While the sale of eBooks and other legal small download files are permitted within reason (see download files below) with the unlimited package, hosting and storage of mass quantities where our servers are used as a distribution point is not permitted.

Server Types / Descriptions: Web Server – Our servers are web servers. Web server means file hosting that you can view in a browser eg: PHP, SQL, HTML, .JPG, .GIF, .PNG, .XML mostly .SWF and .PDF is fine. If you can’t view it in a browser, or it requires special software to view, it’s a download or multi-media file.

Server Offshore / Descriptions: Offshore Contents: Offshore Shared web hosting, Reseller, account holders are allowed to use nulled Scripts, warez linking, Rapidshare, etc, image hosting. But not allowed to use their accounts for Proxy Site, Rapid leech, audio/video hosting, legal adult contents, torrent trackers and similar materials to be ran on your account we reserve the right to terminate you once reported by authorities or if found by Zain Hosting, so if you have any confusion regarding your site contents we suggest you to please contact us to get clarified before placing the order.

Download Server – File hosting that you download from the server, eg: .ZIP, .RAR, .GZIP, .MP3, .AVI, .WAV, .DOC, .PSD, .AI, .EPS, .TGA, .TIF . Our servers are not download servers.

Media Server: Multi-media hosting eg: streaming video, streaming audio, radio, shout cast, podcast, can include chat and shoutbox. We currently do not have a multi-media server so we can not offer this type of hosting.

Gaming / Clan Server: Gaming servers / hosting usually use intensive server resources and require gaming servers or VPS. We currently do not have gaming servers so we can not offer this type of hosting.

Download Files: Collections of download files are not permitted on shared servers because they slow the server down. A reasonable amount of download files can be permitted if you keep the file size under 2000 k.

Data Back-Up: Although regular back-ups will be performed, Zain Hosting will not be held responsible for any loss of data. It is up to the hosting account to ensure you maintain a local copy of your web data on your computer for your own back-up purposes.

Malware / Virus Policy / Phishing Links: If we found any malware, phishing link or virus on any account, we have the right to suspend or terminate that account without or with notification.

Acceptable Use Policy: The Internet is powerful information and entertainment tool, we would expect our customers to use the Internet with respect, courtesy, and responsibility, giving due regard to the rights of other Internet users.

Our acceptable use policy is actively and strictly enforced. Offending content or users are removed from our network, usually as soon as they are discovered, although we will always inform you when and why any action has been taken.

Common sense is the best guide as to what is considered acceptable use, however, the following are unacceptable uses.

Illegality: In any form, including but not limited to the unauthorized distribution or copying of copyrighted software or other data, harassment, fraud, or trafficking in obscene material.

Undesirable Content: Certain types of content are not permitted on our network. We do not host pornographic content of any description. We reserve the right to determine what constitutes pornographic content and what does not (see adult sites below). The content relating to Hacking, Cracking, Warez, and IRC is not allowed. Software downloads may only be hosted if you are the writer and copyright owner of the software, all other software including freeware, shareware and trial software is forbidden. The sale of resellable eBooks is ok.

Bulk Email: The use of our network to send bulk email whether opt-in or otherwise and the use of bulk email to promote a site on our network is strictly forbidden. As a guideline, we consider sending over 150 emails at once as bulk email.

Spamming: Spamming (sending unsolicited email or posting messages to irrelevant UsetNet newsgroups that do not explicitly allow advertising, with references to a site hosted on our servers) is strictly prohibited.

Misuse Of Resources: Including but not limited to employing applications that consume excessive CPU time, memory or storage space. Chat/IRC, web proxy and mailing list scripts are not allowed on our network under any circumstances. Streaming media, audio, video and shout cast can be a drain on web server resources and as such is not allowed. CGI based message forums which use flat file databases are often found to use excessive system resources, to avoid disappointment please use a PHP message forum. The use of webcam applications that maintain a constant FTP connection uploading an image at regular intervals is forbidden.

Shared and reseller hosting customers are not permitted to provide a free web site hosting service such as image hosting, file hosting, mp3 hosting and any similar hosting service. Reseller customers are permitted to provide a charge for service web hosting service but are not permitted to provide any free web hosting service or similar service.

Password Protected Directories:
Using password protected directories to conduct illegal activities is strictly prohibited. Sites that use password protected directories where their use is not clear are subject to suspension while we investigate the legality of the hidden content.

If you are unsure about the content you intend to place on our network, please check with us before you do. We reserve the right to determine what constitutes acceptable use.

Adult Sites: Adult commercial sites are permitted including lingerie sales, Viagra sales, adult health and sexuality, and similar if all models are over 18 except adult toy e-commerce sites and store, Pornographic media is not permitted.

Usernames: We assign unique usernames to every account we create to avoid future problems. This cannot be changed. All our resellers are encouraged to do the same.


Remote Desktop Protocol (RDP) & Windows VPS

Change of Virtual Machine: We may change virtual machines anytime when we need or any issue, on shared RDP remote desktop protocols, If we change the machine we will provide you new login details on the virtual machine.

Change of IP Address: We may change IP address anytime when its block anywhere or any issue, on shared RDP remote desktop protocols.

Data Safety: In the event of loss or any damage to the Customer’s data relating to a failure in the operating system, servers or virtual machine, we are not responsible for the backup of your data, you can lose all the data that you have put on the virtual machine, so you accept full responsibility for maintaining adequate backup copies of all data.

Banned Activities on Shared and Private RDP & VPS: Please note that the following activities are strictly banned for use on all our servers and may not be run by any client. These activities are banned since they are either illegal, harmful, malicious, increase server loads.

  • Any kind of IRC Bots
  • Mining tools
  • Proxy Servers / Websites
  • DDoS / DoS / Brute Force tools
  • Any kind of E-mail spamming tools like AMS or TurboMaiiler and other
  • Hosting of Game, File and Web Server
  • Hacking / Cracking / Carding
  • Mail Bombers
  • Any type of sniffers
  • IP Spoofer
  • Port Scanners
  • Telnet or SSH Access Scripts
  • All versions of UBB (Ultimate Bulletin Boards)
  • Fake Login Pages or any kind of Phishing
  • Streaming Services on Shared RDP (Allowed on Private Servers)
  • Resource Hogging Software Which Takes CPU More Than 20% (Allowed on Private Servers)

**  FOR ANY OF THE ABOVE REASONS REFUND WILL NOT BE ELIGIBLE.


If restricted content as mentioned above is found on your account, Zain Hosting reserves the right to remove it and terminate or suspend your account with or without prior notice, depending on the severity and nature of the offense.

Any attempt to undermine or cause harm to ours or others’ servers is strictly prohibited. As our client, you are responsible for all your accounts. Should you violate all the terms listed on this page, your account will be terminated immediately without a refund.

Refund Policy: you can read our refund policy here on this page > Zain Hosting’s Refund Policy

  • We reserve the right to change any prices within and listed on our site.
  • We will not be responsible for any damages your business may occur/suffer.
  • The terms and conditions are subject to change at any time without notice. So please check back often.
  • Got any questions? Submit a support ticket at our help center or come on to live chat.
  • If you don’t obey our policy, You will be restricted to WHM / Cpanel, Until you do promise to follow our terms.

Thanks

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