WHMCS Error for all Users – Login Details Incorrect Please try again

ForumCategory: WHM - Web Host ManagerWHMCS Error for all Users – Login Details Incorrect Please try again
Tiger Host asked 1 week ago

Hello, I have started web hosting reseller business and I am using the medium reseller plan of reseller by Zain Hosting, today I have noticed a problem from a client that he cant access his account after logout, so I have checked and investigated the issue, the problem is

WHMCS Error for all Users – Login Details Incorrect, Please try again. All my clients and users see this message when they try to login their client area of WHMCS.

I am conforming that the they have use accurate passwords and email address / user names, and I also try to solve the issue through lost password option but not succeeded.

5 Answers
Ahmed answered 1 week ago

check your WHMCS health area section, maybe you will get a clue about the issue.

Zain Hosting answered 1 week ago

go to your health section of your whmcs

Help > System Health Status

and check is the MYSQL strict mode enabled?

Tiger Host answered 1 week ago

Hello I have checked in health status

MYSQL strict mode is not enabled, but I have seen some SSL warnings and issues.

Zain Hosting answered 1 week ago

Okay I have Understood your issue.

you have redirected your urls to https SSL through htaccess file, just remove the SSL redirects to https and go to

WHMCS Admin > General Settings > General and change put the HTTPS value in the WHMCS System URL and Domain fields.

Please see the attached image also.

If you did not understand please open a support ticket or contact us through live chat, we will solve your issue.

Attachments
Tiger Host answered 1 week ago

Thank you so much Zain Hosting, My isue has been sort outed with your help.

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